Service Blues

Another call, another complaint,
they’re screaming loud, but I ain’t no saint.
Smile through the bullshit, nod and grin,
in this customer service hell, no one wins.

They want it now, they want it free,
but empathy died in their raging spree.
Press one for anger, two for hate,
but where’s the button for a clean slate?

I’ve memorized the script, I know my lines,
but the voice in my head says quit nine times.
The hold music loops like a funeral dirge,
and I’m one bad caller from the edge and the verge.

Every damn day the headset digs in,
leaving a groove where my patience has been.
I used to care, I used to try,
now I just watch the minutes die.